Recent episodes with sales people led me to believe that nobody really listens anymore, especially in fast food service. Three mix-ups in orders in the same day left me feeling pretty bad about service.
c
While it is true, that many working in service for $8 to 10 dollars an hour in jobs that have no real future, some people still do listen to you.
Today I was in Dunkin Donuts standing in line hoping to order four powered sugar cake donuts and watching the supply rapidly dwindle. I had heard one of the wait people in one of the two serving lines say that they were out of one kind of donut.
When it got to be my turn,there was only three of my donuts left when I heard the guy in the next line ask for two powered sugar donuts before I got to speak.
I asked the wait person "How many powered sugar donuts were left?". She replied that there was only one but she would check to see if any were in the back. There were none
Meanwhile, the guy next to me overheard the exchange and said that he would give up his order since I had come specifically for those and he didn't really care if he had that kind. I gladly thanked him for his generoisity. Makes for a good Christmas story, doesn't it?
However, don't get to excited. To make up for the shortfall, I asked for a Apple Crisp and got a French Cruller which I didn't notice until I got home because I was looking at the Friendly donut giver-upper when the non-listening error occured.
Merry Christmas.
Joe
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