Service

Ours is a service economy and is driven by consumer spending. So it is reasonable to expect that companies would strive to give good service to keep customers but that is a bad assumption. The reality is that most service we get is unsatisfactory.

In a single day, I had four bad experiences with service within a single two hour shopping trip. One bagger failed to give me a tomato that I had purchased with the rest of my groceries. In another grocery store, the deli person gave me Hot wings instead of the fried chicken wings that I had requested. At the drug store, the person at the photo counter only gave me one of the packs of photos I was supposed to receive. It seems you have to double check every thing these days.

Earlier in the day, the service person who came to fix my garage door didn't have the kind of cable he needed to fix my garage door after the old one broke while he was trying to fix it. I am left overnight without access to my garage until he returns tommorrow afternoon.


On a more serious note, my wife's doctor's office failed to make an appointment with a specialist for her which may invalidate a recent blood test resulting in the need for a more recent one which Medicare will not pay for because you are only allowed so many per year.

Employers take note.

Joe